Customer Service Representative (Part Time) - Lubbock

Responsibilities

• Provide thorough, friendly, and effective customer service to all customers in a timely and accurate manner.
• Resolve problems through active listening, empathy, and clarifying the customer's needs; determining the cause of the problem, explaining the best solution, submitting correction or adjustment, and following up to ensure resolution, when applicable.
• Maintain comprehensive working knowledge of all systems.
• Update customer information during and after each call.
• Meet personal/customer service team call handling goals.
• Notify immediate supervisors of all problems or unusual matters.

Requirements

• Follow communication procedures, guidelines, and policies.

Qualifications

• A high school diploma or GED.
• One year minimum experience preferred of strong customer service skills and active listening in Call Center and/or Banking.
• Advanced computer skills and proficiency using multiple screens.
• Ability to effectively read, write, and verbally communicate with customers and co-workers.
• Maintain a professional attitude and appearance.
• Ability to multi-task, prioritize, and manage time effectively.
• Detail oriented.

Skills

• Strong customer service skills.
• Active listening.
• Technical troubleshooting.
• Positive and open communications.

Benefits

• N/A

Pay

• N/A

Schedule

• Monday - Friday 3:00 PM - 7:00 PM.
• Rotating Saturdays 9:00 AM - 5:00 PM.