Customer Service Representative (Part-Time - Hybrid)

Job Summary

The Customer Service Representative provides support for U.S. operations by managing customer orders, coordinating release orders, and ensuring accurate invoicing and reporting. This role serves as a key point of contact for customers, supporting day-to-day inquiries and order-related activities while assisting with forecasting and maintaining operational data. The position plays an important role in ensuring efficient processes, accurate documentation, and a high level of customer service.

Essential Responsibilities

• Process customer purchase orders (POs) accurately and in a timely manner
• Cook up and process release orders to support efficient order fulfillment
• Prepare and maintain monthly reports related to sales, inventory, and operations
• Support forecasting activities by tracking trends and providing relevant data
• Generate and process customer invoices, ensuring accuracy and completeness
• Provide overall customer service support for U.S. operations, including responding to inquiries and resolving order-related issues

Other Responsibilities

• Perform other duties as assigned and modified at the manager’s discretion.

Minimum Requirements

• A high school diploma or GED
• An associate degree or coursework in logistics, supply chain, or business (preferred)
• Bilingual in English and Japanese (written and verbal) (required)
• At least 2 years of import logistics coordination experience (preferred)
• Experience working with shipping documentation, carriers, and warehouse operations (preferred)

Qualifications & Competencies

• Strong written and verbal communication skills in English
• Working knowledge of SAP or similar ERP systems
• Strong organizational skills with attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office applications