Customer Service Representative | Part-Time | Centene Community Ice Center

Responsibilities

• Provides information about the Centene Community Ice Center/St Louis Music Park programming, events, and concerts to walk-up customers and callers.
• Responds to inquiries regarding services, facilities, programs, and events.
• Deals directly with the public in person and over the phone, giving out general information, answering questions, explaining procedures, and gathering facts and pertinent information regarding problems and complaints.
• Operates computerized public information and reservation systems in an efficient and accurate manner.
• Responds to customer inquiries via telephone, in person, and/or in writing as required.
• Performs a variety of office clerical support activities.
• Keeps supervisor and other appropriate staff informed of problems or other matters.
• Interpret and enforce ice arena rules for customers.
• Collects fees and records in software.

Qualifications

• A High School Diploma or GED preferred.
• Previous experience in a customer service role is a plus.
• Ability to work a flexible schedule based on events, including long hours, nights, weekends, and holidays as needed.
• Excellent customer service.
• Ability to follow basic instructions and directions.

Benefits

• 401(k) savings plan and 401(k) matching.

Pay

• $15.00 per hour.

Schedule

• Flexible schedule based on events, including long hours, nights, weekends, and holidays as needed.