Customer Service Representative - Part Time

Responsibilities

• Process Bidder Payments
• Contact successful bidders to advise payments, appointment booking, and pickup process
• Track interactions relating to customer requests and proactively report areas of customer concerns
• Ensure confidentiality while dealing with bidders and consignors
• Provide customers with information about upcoming auctions and auxiliary services
• Ensure superior customer service is delivered at all times to all customers
• Provide additional administrative support as needed

Qualifications

• Previous in person customer service work experience
• Experience using computers, and the ability to learn new technology/software
• Excellent keyboarding skills
• A commitment to providing fantastic customer service
• Able to work well with others and maintain a positive attitude in high-pressure situations
• A friendly, outgoing, patient personality
• You thrive working as part of a team, pitching in wherever you’re needed most
• You don't mind working hard, and you like to have fun