Customer Service Representative Part Time

For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices. Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear, and accessories for the entire family. We invest in our people and continuously work towards fostering an inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging.

About the role

Our Customer Service Representatives are responsible for all aspects of the customer experience with multiple responsibilities, including:

• Handling and accurately following standard operating procedures for all customer purchases, returns, exchanges, store credits, and discounted transactions, along with properly securing cash and other negotiable documents.
• Incorporating suggestive selling techniques when assisting customers and responding to any customer inquiries and needs.
• Assisting with replenishing merchandise, store layout, recovery, general housekeeping of the store, and monitoring and maintenance of floor stock and fitting room areas.
• Maintaining an awareness of all product knowledge information, POS instructions, merchandise promotions, and advertisements.

Requirements

• Customer service experience – or as we call it – a culture of customer-obsession by being customer-ready and delivering a world-class experience every day.
• Desire to learn and adapt to new programs.
• Ability to work well and consult with associates at all levels and contribute to a positive work environment.

Physical Requirements

• Ability to stand and walk for the majority of the work shift.
• Frequently bend, squat, and twist.
• Lift up to 50 lbs.
• Climb a ladder to reach merchandise and/or supplies.
• See and distinguish between fabric patterns and colors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay

Competitive hourly rates.

Schedule

Flexible schedules to meet your availability.

Benefits

• Tuition reimbursement.
• Generous employee discount on first purchase.
• Ongoing discounts on purchases made at any Tailored Brands store.