Customer Service Representative (Part-Time)

Responsibilities

• Aid in assisting Dayton Freight customers with various inquiries.
• Handle freight pickup requests, rate quotes, freight charges, hot shipments, shipment tracing, and appointment requests.
• Assist the Service Center Manager with taking and delivering messages and managing accounts.
• Support drivers by preparing bills of lading and delivery receipts.
• Maintain communication with external and internal customers, as well as interline companies.
• Occasionally assist with payroll data entry, freight reports, driver collection reports, billing, and filling.

Qualifications

• Proficient in Microsoft Office programs.
• Excellent keyboarding skills.
• Experience working in a fast-paced environment with strong attention to detail.
• Exceptional communication and customer service skills.

Benefits

• Stable and growing organization.
• Competitive weekly pay.
• Quick advancement opportunities.
• Customized training program.
• Professional, positive, and people-centered work environment.
• Modern facilities.

Physical Demands

• Perform administrative and clerical tasks in an office and Service Center environment.
• Prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items.
• Occasional entry into dock or trailer areas as needed.