Customer Service Representative (Part-Time)

Responsibilities

• Aid in customer inquiries regarding freight pickup requests, rate quotes, freight charges, hot shipments, shipment tracing, and appointments or special requests.
• Assist the Service Center Manager with taking and delivering messages and managing schedules.
• Provide support to drivers by preparing bills of lading and delivery receipts.
• Maintain open communication with external and internal customers, as well as interline companies.
• Occasionally assist with payroll data entry, freight reports, driver collection reports, billing, and filling.

Qualifications

• Proficient in Microsoft Office programs.
• Excellent keyboarding skills.
• Experience working in a fast-paced environment with exceptional attention to detail.
• Ability to handle a high volume of phone calls.
• Exceptional communication and customer service skills.

Benefits

• Stable and growing organization.
• Competitive weekly pay.
• Quick advancement opportunities.
• Customized training program.
• Professional, positive, and people-centered work environment.
• Modern facilities.

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.