Customer Service Representative - Part Time (Amarillo TX)

About the role

Customer Service Representatives ensure delivery of excellent customer service through fast and accurate communication and coordinating with other departments to resolve inquiries. They are the first point of customer contact for general inquiries. They build and maintain business relationships with clients by providing prompt and accurate service to promote customer loyalty.

Schedule

This is a part‑time position working 6‑hour shifts between 7:00 AM and 7:00 PM in Amarillo, TX. The schedule is 3 to 4 days per week, including Saturdays from 7:00 AM to 2:00 PM.

Responsibilities

• Builds and maintains relationships with customers.
• Responds to a work queue and resolves issues in a timely manner; escalates issues of a complex nature.
• Demonstrates a basic knowledge of application functionality.
• Provides information to the appropriate CSI department regarding customer issues and concerns.
• Performs other duties as assigned.

Requirements

Technical education or job knowledge equivalent to a 2‑year college or trade school. Minimum of one (1) year of relevant work experience.

Skills

• Customer service skills
• Mathematical skills
• Communication skills
• Reasoning skills
• Computer skills
• Administrative skills
• Analytical skills
• Listening skills

Pay

Competitive salary with eligibility for incentive awards based on individual and business performance.

Benefits

We offer a comprehensive range of benefits; see the Benefits Summary for details.