Customer Service Representative- Paintsville Mayo

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Qualifications

• A high school diploma or equivalent; a college degree is preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• A professional demeanor and ability to build rapport with customers.

Benefits

We offer a comprehensive benefits package, including health insurance, retirement plans, and paid vacation.

Pay

The compensation is commensurate with experience.

Schedule

The schedule is typically Monday through Friday, with some evening and weekend hours required.

Company Culture

We foster a strong company culture that values employee growth and development, teamwork, and a commitment to excellence.