Customer Service Representative (Outpatient Clinic)

About the role

The Customer Service Representative (CSR) is the face of Highland Rivers Behavioral Health. The CSR greets and directs individuals as they enter the facility and is knowledgeable in all programs and services provided at the facility.

Responsibilities

• Must be customer service oriented
• Promptly answers, screens, and processes telephone inquiries with strict adherence to confidentiality and policies and procedures
• Schedules, reschedules, and cancels appointments as needed
• Returns all telephone messages in a timely manner
• Provides information on Highland Rivers Health programs
• Collects and enters the information of individuals served into the EHR system in a concise, thorough, and accurate manner
• If applicable, ensures individuals are referred to the clinical team for triage
• Responds to irate individuals in a calm and professional manner
• Maintains current and up-to-date data concerning provider schedules, accepted insurance plans, and any pertinent information
• Scans paper documents in a timely manner
• Collects all monies due to Highland Rivers Health and posts to Cash Sheet accurately
• Checks in/out all individuals served in a timely manner
• Completes the financial process accurately and in a timely manner
• Upholds positive interpersonal relations among all team members
• Uses initiative and good, sound judgment
• All other duties as assigned

Benefits

• Health Insurance through the State Health Benefit Plan of GA
• Flexible Benefits such as dental, vision, life, critical illness, etc.
• Retirement Plan with employer matching
• 4 weeks of Paid Time Off with increase of accruals based on years of service
• 10 paid holidays
• 1 personal day
• Qualifying employer for Public Student Loan Forgiveness