Customer Service Representative (Outpatient Clinic)

About the role

The Customer Service Representative (CSR) is the face of Highland Rivers Behavioral Health. The CSR greets and directs individuals as they enter the facility and is knowledgeable in all programs and services provided at the facility. This position will be based in Floyd County and will travel to other clinics.

Responsibilities

• Must be customer service oriented
• Promptly answers, screens and processes telephone inquiries with strict adherence to confidentiality and policies and procedures
• Schedule, reschedule and cancel appointments as needed
• Return all telephone messages in a timely manner
• Provides information on HRH programs
• Collects and enters the information of individuals served into the EHR system in a concise, thorough and accurate manner
• If applicable, ensures individuals are referred to the clinical team for triage
• Responds to irate individuals in a calm and professional manner
• Maintain current and up to date data concerning provider schedules, accepted insurance plans, and any pertinent information
• Scan paper documents in a timely manner
• Collects all monies due to HRH and posts to Cash Sheet accurately
• Checks in/out all individuals served in a timely manner
• Completes the financial process accurately and in a timely manner
• Upholds positive interpersonal relations among all team members
• Use initiative and good, sound judgment
• All other duties as assigned

Benefits

• Health Insurance through the State Health Benefit Plan of GA
• Flexible Benefits such as dental, vision, life, critical illness, etc.
• Retirement Plan with employer matching
• 4 weeks of Paid Time Off with increase of accruals based on years of service
• 10 paid holidays
• 1 personal day
• Qualifying employer for Public Student Loan Forgiveness