Customer Service Representative - Order Entry

About the role

Are you ready to make an impact and work with a company that values your expertise, ideas, and career growth? As our next Customer Service Representative, you’ll be at the forefront of shaping our organization’s success.

Responsibilities

• Perform contract review on incoming customer purchase orders, to include: pricing, ship dates, bill-to and ship-to addresses, valid CPC part numbers and order quantities
• Accurate processing of new and updated customer purchase orders in ESKER optical character recognition program and Oracle ERP System
• Create and update customer quotes in Oracle ERP System
• Ensure accurate email contacts are entered for sales order acknowledgments, packing slips and invoices
• Work collaboratively with the CPC Specialist and Supply Chain to provide customers with accurate shipping dates throughout the order cycle
• Process incoming credits, debits, and RMAs accurately and timely utilizing Microsoft CRM and Oracle ERP System
• Input order entry complaints into CRM Microsoft system and process to completion
• Collaborate with shared services on improvement processes
• Manage multiple shared incoming email inboxes
• Partner with CPC Specialist to provide exceptional service to internal and external customers
• Performs other job duties as assigned to meet business needs.

Qualifications

• Basic Requirements: 2+ years of experience in customer service
• Type at minimum 70 WPM with 99% accuracy
• Strong attention to detail
• This role may require up to 5% travel

Preferred Skills

• 5+ years of experience in customer service
• 2+ years of Oracle experience

Why You’ll Love Working Here

• Our Culture: At CPC, our people aren’t just employees, they’re the driving force behind our success. We’ve built a culture rooted in respect, collaboration, and integrity, where every voice matters, and innovation thrives.
• Growth & Development: Skills: We invest in you. Whether you’re looking to expand your skills, take on new challenges, or advance your career, we’re here to support you. We offer: Mentorship, hands-on training, and career development opportunities to help you reach your full potential.
• Tuition Assistance to support continued education, plus scholarship programs for children of eligible employees.
• Co-Op and intern program in partnership with several universities for hands-on industry experience.
• Recognition programs that celebrate your contributions, from employee loyalty awards to peer-to-peer recognition.

Benefits & Compensation

• Benefits: Our total rewards package of eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance, supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits, parental, military, jury duty, and bereavement leaves of absence; paid time off, including 10 paid holidays per calendar year, paid time off beginning at 120 hours annually, tuition assistance; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services.
• Pay Range: $22.00 - $25.00 / Hourly