Customer Service Representative Onsite - Part Time: Mon/Tues/Fri.

About IKS

Founded in 2006, IKS Health enables providers to provide better, safe, and more efficient care at scale. With over 12,000 employees, including over 1,500 physicians and technologists, IKS Health provides solutions for over 150,000 providers across some of the largest and most prestigious healthcare provider groups in the country. Through our Provider Enablement Platform, IKS Health offers a strategic blend of technology and expertise to restore joy and viability to the practice of medicine by giving providers the tools and resources they need to focus on what matters most – the patient. We offer clinical, financial, and administrative healthcare solutions for improved operational efficiency, better patient outcomes, optimized productivity, and revenue.

Position Overview

This position requires the ability to professionally handle inbound and/or outbound calls pertaining to patient concerns with their billing statements and/or collect past due balances while maintaining excellent customer service, appropriate levels of confidentiality, and the ability to work in a culturally diverse call center atmosphere.

Responsibilities

• Communicate with patients via inbound and outbound phone calls
• Provide knowledgeable answers to questions regarding medical bills and accounts
• Understand and adhere to all regulatory compliance areas, policies, and procedures (including HIPAA and compliance requirements)
• Provide excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc.
• Review and analyze insurance Explanation of Benefits to determine patient responsibility, adjustments, and write-offs, and handle each situation accordingly
• Explain charges, answer questions, and communicate various requirements, policies, and procedures regarding patient financial care services and resources to patients

Qualifications

Required

• Excellent organization, customer service, and communication skills
• Moderate computer proficiency, including working knowledge of Microsoft Office and/or Google Suite Tools
• Problem-solving skills, good judgment, attention to detail, and follow-through
• Ability to multi-task and work within multiple systems simultaneously
• Able to work with little or no supervision

Preferred

• Experience in customer service (1 year)
• Medical billing and/or revenue cycle management knowledge within a healthcare-related field (1 year)
• On-site patient contact center (call center) experience (1 year)

Job Details

Job Type: Part-time, On-site
Schedule: Monday/Tuesday/Friday, 8:00 AM to 4:00 PM CST
Includes comprehensive 4-week training program, variable incentive bonus, and recognition programs, with opportunities for career growth.

Pay

$18.50 per hour. Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc.