Customer Service Representative (OHI)
About the role
We are seeking qualified contractors to fulfill the role of an Customer Service Representative- OHI Call Center.
This position involves proactive outreach to insurance carriers, meticulous data entry and adherence to quality standards. Your work directly supports compliance and operational efficiency, making you an essential part of the team.
The role is open to individuals located in San Antonio TX and surrounding areas. Additionally, the role requires access to reliable internet and the ability to manage all responsibilities from a home office. The project hours of operations will be Monday - Friday, in which candidate must be available to work an 8-hour shift between 7:00 AM to 4:00 PM Central Time. 3 days in office 2 days remote.
Responsibilities
- Make outbound/inbound calls to health insurance carriers to verify private health insurance details.
- Collect and confirm policy information through phone and web-based verification.
- Accurately enter insurance data into the Third Party Liability (TPL) database.
- Conduct special research and assist with additional tasks as assigned.
- Maintain a quality score of 98% or higher for all verification and data entry tasks.
- Ensure timely and accurate updates to client records in the system.
- Complete verification processes within established turnaround times.
- Support compliance by observing professional standards of conduct.
Qualifications
- High School Diploma or GED equivalent
- Minimum of 2+ years' experience in Customer Service in a call center environment
- Minimum of 2+ years' experience in data entry and navigation of web portals
- 1 year experience with Microsoft Office
Preferred Qualifications
- Strong verbal and written communication skills for professional interaction
- Problem-solving abilities and attention to detail
- Organizational and time-management skills to handle multiple tasks efficiently
- Analytical and research skills for accurate verification
- Ability to track projects for timely follow-up and completion
How to Apply
Please register and submit your resume at Avature Contractor Exchange. Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by BCforward for next steps.
Compliance Notes
- This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies.
- The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.
- Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.
- Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
- Contractors will not be obligated to disclose sealed or expunged records of conviction or arrest.
Compensation Disclosure
BCforward offers a market competitive suite of benefits including but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.