Customer Service Representative - Office/Hybrid position

About the role

GEMCORE is recognized nationally for its growth and commitment to excellence. We are seeking a Customer Service Representative to join our dynamic team at Edwards Health Care Services (EHCS), a division of GEMCORE. This role offers the opportunity to leverage customer service skills in an office setting, contributing to the success of an essential medical supply company.

Responsibilities

• Treat both new and existing customers like a family member.
• Reception of all incoming telephone calls and email.
• Set-up new customer accounts for medical products service, including diabetes supplies and breast pumps.
• Obtain insurance, referral, physician, and patient demographic information.
• Enter/Manage all refill orders for existing customers.

Requirements

• Excellent verbal and computer skills with a desire to communicate with customers and prospects throughout the workday.
• Effective at retaining and disseminating health insurance plan information.
• Ability to learn products and receive training through virtual methods.
• At least 1+ years of experience in a customer service organization or healthcare environment.
• Ability to thrive in a fast-paced multi-tasked environment.
• Word processing skill of 40 WPM.
• Detail oriented.

Qualifications

• High School Diploma or GED Equivalent.

Skills

• Customer service skills.
• Healthcare experience helpful but not required.

Benefits

• Employer paid vacation and paid holidays.
• Benefits available including medical/dental/vision, life, short and long-term disability insurances, and 401K Retirement Savings Plan.
• Ongoing training and development.

Pay

Compensation is commensurate with experience.

Schedule

This position is full-time, non-exempt, and may potentially be part of a hybrid remote work schedule. The schedule is 8:15 am - 5:00 pm, Monday through Friday.

About Edwards Health Care Services, Inc.

Edwards Health Care Services, Inc. (EHCS) is a national direct-to-home medical supply provider of high-quality medical and diabetes products that support the needs of individuals with diabetes and other conditions. For over 25 years, EHCS has been dedicated to personalized customer service and a simplified, seamless order process for every customer. For more information, visit www.myehcs.com. To learn more about this position and to view other openings, visit our career site: https://www.gemcorehealth.com/career.