Customer Service Representative- Office

Position Description

COTTONWOOD HEIGHTS PARKS AND RECREATION SERVICE AREA
Position Title: Customer Service Representative – Level 2, Office
Position Characteristics: Non-seasonal, part-time, no benefits. Weekdays, evenings, Saturdays, Sundays, holidays.
Department: Office
Reporting Relationships: Position Reports To: Customer Service Manager
Positions Directly Supervised: None

About the Role

Responsible for performing a variety of cashiering and public relations duties including selling admissions, taking reservations, enrolling patrons in lesson programs and memberships, and providing information about Center programs and activities. Operates the cash register/computer and balances the cash drawer. Completes related clerical duties and stocks informational handouts. Checks for valid memberships and maintains positive public relations with patrons.

Responsibilities

• Sell admission to Service Area and Center activities and issues wristbands to patrons using all areas of the facility.
• Take reservations for park pavilions and schedules racquetball and tennis court use.
• Sell memberships to patrons.
• Explain facilities available to customers and membership options.
• Sell pro-shop items.
• Assume responsibility for the effective and efficient performance of all Customer Service related clerical duties.
• Absorb and distribute information to patrons.
• Assume responsibility for establishing and maintaining good public relations with patrons.
• Respond to all general inquiries in an informed and polite manner.
• Provide information regarding operating hours, prices, activities, class requirements, and memberships.
• Direct patrons to class and activity locations.
• Answer telephone calls courteously and record and relay messages correctly.
• Maintain an adequate supply of information pamphlets and handouts.
• Assume responsibility for establishing and maintaining effective working relations with are personnel and with management.
• Absorb and distribute information to patrons.
• Assume responsibility for other duties as assigned.
• Perform all duties and responsibilities as assigned.

Qualifications

• Training/Education/Certification: High school graduate or equivalent.
• Approved Criminal Background Investigation check if over 18 years of age.
• Required Knowledge: Understanding of general Customer Service responsibilities; knowledge of Center activities and class requirements.
• Experience Required: Customer service experience preferred.
• Skills/Abilities: Strong public relations skills; organization skills and attention to detail; basic math ability; basic computer skills.