Customer Service Representative - October 2026 Start - Inbound Only

Join a team that makes a difference! Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through our inbound call center. If you enjoy helping others and want to grow your career in a supportive environment, we want to hear from you! This is a fully remote opportunity.

About the role

• Remote Role: You can work from home!
• Full time employment with a set Schedule that will include working on evenings, weekends, and holidays during the Central Time zone
• Competitive pay: $21.94/hour = $17.01/hourly rate of pay + $4.93/hour Health and Wellness Benefit (is available up to 40 hours per week). This remote position is listed under Shreveport, LA, however, the pay will be based on the applicable Service Contract Act (SCA) wage determination for the county in which the associate actually lives and performs work. As a result, the final hourly rate may differ from the posted location depending on the associate's work location.
• Paid training and all equipment provided
• Security and privacy training will be provided as part of this role to protect the confidentiality, integrity and availability of PCS’ employee and customer data

Responsibilities

• Answer incoming calls and assist customers with their questions
• Provide excellent service with a positive and understanding approach
• Document call details in our systems
• Solve problems and help customers find solutions
• Work with a variety of people and build positive relationships
• Ensure end-of-day coverage by remaining on duty until all calls in the queue are resolved. (This may require staying beyond the scheduled shift for team members assigned to closing shifts and may result in overtime.)
• And other tasks, as needed

Requirements

• U.S. citizenship (work sponsorship not available)
• Two forms of valid ID (one must be a REAL ID or U.S. passport)
• Ability to obtain and pass a VA government background check
• Great communication skills and a desire to help others
• Attention to detail and reliable flexibility to work solo and on a team
• Preferred 1 year of call center experience
• General office skills and knowledge of standard office computer equipment

Skills

• Ability to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines
• Must be able to finger, grasp, feel, see, sit, hear, and speak

Working Conditions

• This position is sedentary in nature with minimal lifting requirements
• The incumbent works in a remote office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise
• Routine periods of being on the phone utilizing a headset, sitting and data keying are required

Benefits

• Comprehensive health, dental, and vision
• Paid time off, paid sick time
• 401(k) with employer matching
• Tuition assistance and employee support programs
• Opportunities for advancement
• Friendly, business casual work environment