DirectJobHub
Jobs · OTHR · Kansas

Customer Service Representative - October 2026 Start - Inbound Only

Principle Choice Solutions, LLC · Wichita, KS · 1 mo ago
On-siteOTHR$16.72/hrFull-time

About the Role

Join Principle Choice Solutions (PCS) as a Remote Inbound Call Center Representative and help support Veterans by answering questions, solving problems, and connecting callers to the information they need. Every conversation is an opportunity to make someone's day a little easier. Whether you're experienced in customer service or looking to grow your career, we'll provide the training, tools, and support you need to succeed.

Responsibilities

  • Answering incoming calls in a professional and friendly manner
  • Assisting Veterans and providers with questions regarding services and support programs
  • Researching information and helping callers find solutions
  • Documenting call details accurately within multiple systems
  • Providing exceptional customer experience on every interaction
  • Building positive relationships through empathy, patience, and problem-solving
  • Meeting quality and performance expectations while maintaining accuracy
  • Collaborating with teammates and leadership to continuously improve service delivery
  • Ensuring end-of-day coverage by remaining on duty until all calls in the queue are resolved (may require staying beyond scheduled shift when assigned to closing coverage)

What a Typical Day Looks Like

  • Start Your Day: Log in from your home office, check for updates, and prepare your systems. Connect with your team.
  • Help Veterans and Providers: Answer incoming calls, listen, ask questions, and assist callers in finding the information they need.
  • Use Your Problem-Solving Skills: Navigate multiple systems, research information, and resolve questions in real time while documenting details.
  • Make a Difference: Support Veterans by providing information, guidance, and solutions with empathy and care.
  • Keep Learning and Growing: Participate in coaching, training, and team meetings to build new skills and work toward performance goals.
  • Wrap Up Your Day: Finish documenting outstanding items and ensure all callers have received assistance. Occasionally stay beyond your shift for closing coverage.

Requirements

  • U.S. Citizenship (work sponsorship not available)
  • Two forms of valid identification (one must be a REAL ID-compliant or U.S. Passport)
  • Ability to obtain and maintain a VA government background investigation
  • Excellent customer service and communication skills
  • Strong problem-solving abilities
  • Ability to work independently and as part of a team

Qualifications

You're a great fit if you:

  • Enjoy helping people and making a difference
  • Communicate clearly and professionally
  • Thrive in a fast-paced environment
  • Can multitask between phone calls and computer systems
  • Have strong attention to detail
  • Are dependable and self-motivated while working remotely
  • Want a stable career with opportunities to learn and grow

Preferred Qualifications

  • 1+ year of call center experience
  • Customer service experience
  • Experience in healthcare, insurance, government services, or related support environments
  • Experience handling a high volume of inbound calls

Working Environment

This is a fully remote position in a professional home office environment. Associates will spend the majority of their day:

  • Using a computer and telephone headset
  • Navigating multiple software systems
  • Speaking with customers over the phone
  • Documenting information accurately and efficiently

Paid training and all required equipment will be provided. Security and privacy training will also be provided to protect confidentiality and customer information.

Benefits

  • Meaningful work supporting Veterans across the country
  • Fully remote position with company-provided equipment
  • Paid training and ongoing support
  • Full-time employment with a set schedule
  • Opportunities for career growth and advancement
  • Supportive team environment
  • Medical, dental, and vision coverage
  • Paid time off, paid sick time, and 11 paid holidays
  • 401(k) with employer matching
  • Tuition assistance and employee support programs

Pay

  • $16.72/hour base wage
  • $4.93/hour Health & Welfare Benefit (available for up to 40 hours per week)
  • Total: $21.65/hour (first 40 hours a week)

This remote position is listed under Wichita, KS; however, pay is based on the applicable Service Contract Act (SCA) wage determination for the county in which the associate actually resides and performs work. The final hourly rate may differ from the posted rate depending on the associate's work location.

Similar jobs