Customer Service Representative-October 2026 Start

What You'll Do

• Answering incoming calls in a professional and friendly manner
• Assisting Veterans and providers with questions regarding services and support programs
• Researching information and helping callers find solutions
• Documenting call details accurately within multiple systems
• Providing exceptional customer experience on every interaction
• Building positive relationships through empathy, patience, and problem-solving
• Maintaining accuracy while meeting quality and performance expectations
• Collaborating with teammates and leadership to continuously improve service delivery

What a Typical Day Looks Like

• Start Your Day
• Log in from the comfort of your home office
• Check for any updates and get your systems ready for the day
• Connect with your team and get set to help callers
• Help Veterans and Providers
• Answer incoming calls from Veterans, caregivers, and healthcare providers
• Listen, ask questions, and help callers find the information they need
• Provide friendly, professional support while creating a positive experience on every call
• Navigate multiple systems while speaking with callers
• Research information and resolve questions in real time
• Accurately document call details and next steps

Required Qualifications

• U.S. Citizenship (work sponsorship not available)
• Two forms of valid identification (one must be a REAL ID-compliant or U.S. Passport)
• Ability to obtain and maintain a VA government background investigation
• Excellent customer service and communication skills
• Strong problem-solving abilities
• Ability to work independently and as part of a team
• Ability to ensure end-of-day coverage by remaining on duty until all calls in the queue are resolved

Preferred Qualifications

• 1+ year of call center experience
• Customer service experience
• Experience in healthcare, insurance, government services, or related support environments
• Experience handling a high volume of inbound calls