Customer Service Representative-Northern Illinois - FS GRAIN - Morris, IL

About the role

FS GRAIN is a leading grain company with 80 full-time employees operating in Northern Illinois. We operate 19 facilities with a combined storage capacity of 40 million bushels, and have access to multiple grain markets, including ownership of two Class I shuttle loaders. We are an Equal Opportunity Employer.

Responsibilities

• Serve as the local subject matter expert for settlements, splits, and account management for assigned customer groups.
• Utilize and maintain proficiency in the Grain Accounting System, including generating reports for DPR, check-off deductions, freight payments, liens, and accounts payable/receivable.
• Support grain origination and merchandising activities, including providing bids, discussing market conditions, and assisting with grain contracting.
• Cook logistics activities when applicable to support grain movement and customer needs.
• Understand and apply various contract types, including their impact on producer positions, payment options, and overall business outcomes.
• Maintain accurate grain and customer records in accordance with company policies, including timely reporting of grain purchases and hedge activity.
• Manage customer grain activity, including contract application, record updates, settlements, and reconciliation of contracts and storage bushels.
• Oversee customer accounts receivable and grain payables for assigned elevator locations and/or customer portfolios.
• Use Customer Relationship Management (CRM) systems, when available, to manage customer interactions, profiles, and business opportunities.
• Ensure contract entries are accurately reconciled across multiple originators and customer accounts.
• Provide professional, timely, and courteous customer service while serving as a primary point of customer contact for FS Grain.
• Participate in required meetings and training programs, including those related to grain origination and merchandising.
• Promote accurate communication of market activity, contracts, and operational updates between departments.

Qualifications

• High school diploma or equivalent required.
• Proven computer proficiency and experience working with customers required.
• Strong organizational, communication, and problem-solving skills required.
• Knowledge of cooperative philosophies and agricultural business practices preferred.
• Demonstrated ability to manage detailed financial and grain accounting functions preferred.
• Proven ability to work effectively both independently and within a team environment.

Skills

• Detail-oriented
• Customer-focused
• Highly organized
• Strong communication skills
• Ability to manage multiple priorities in a fast-paced agricultural environment

Benefits

At FS GRAIN, we are dedicated to supporting the long-term financial well-being of our employees through a fully funded pension, a cornerstone benefit that ensures security for the future. We offer a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a variety of supplemental plans like accident, critical illness, disability, hospital indemnity, and identity theft protection. To promote a healthy work-life balance, employees enjoy generous paid time off (PTO) and paid holidays, giving you time to recharge and focus on what matters most. Additionally, our 401(k) plan with company matching helps you plan for retirement, while our free Employee Assistance Program (EAP) supports your overall well-being. Whether you're starting your career, balancing family life, or planning for retirement, our company is committed to providing employees with a comprehensive and competitive Total Rewards package that meets your needs at every stage.