Customer Service Representative - North Carolina Call Center (Walk-Ins Welcome)

Walk-in applicants are welcome to apply and interview on the spot at our Rocky Mount, NC location. No appointment necessary.

About the role

We're seeking top-notch Answering Service Agents to deliver exceptional support for our clients. While you will primarily handle calls for one designated set of industries, you may also support other accounts to assist with overflow as needed.

Answering Service Care proudly serves a diverse range of industries, delivering tailored communication solutions that meet the unique needs of each client. From medical and real estate to legal, home services and contractors, finance, technology, and business services, we specialize in providing seamless, professional support across all service industries.

Responsibilities

• Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
• Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs
• Perform lead intakes, gather information, and document details with precision
• Schedule appointments and transfer calls to the appropriate contacts as needed
• Dispatch messages accurately and efficiently, ensuring clear and detailed communication
• Navigate multiple systems and maintain thorough call documentation
• Provide outstanding customer service by demonstrating empathy and patience
• Live chat, SMS, and email support

Requirements

• Strong verbal and written communication skills
• Ability to multi-task and remain focused in a fast-paced environment
• Excellent listening skills and a keen attention to detail
• Empathetic and compassionate approach to customer interactions
• Intermediate to advanced computer skills
• Ability to maintain positivity and patience under pressure

About Answering Service Care

For over 50 years, Answering Service Care (ASC) has been a trusted live answering service for more than 4,000 businesses nationwide. As a third-generation family business, ASC is built on a people-first culture, where long-term relationships—with both clients and employees—are at the core of what we do. Many of our team members and clients have been with us for more than 20 years.

With nearly 200 employees across three offices in New Jersey, North Carolina, and Florida, we take pride in training skilled customer service professionals to provide warm, professional call handling, including lead intakes, appointment scheduling, call transfers, and accurate message relay.

Our mission is to create seamless connections between businesses and their customers through tailored communication solutions that foster lasting relationships and consistently exceed expectations.

Benefits

• Health/Dental/Vision Coverage (Full-time employees)
• Paid Time Off (start earning on day one)
• Employee Assistance Program (free training & development courses)
• Childcare Reimbursement
• Gym Membership Reimbursement

Pay

Answering Service Agent Rates of Pay in North Carolina:

• Pay Rate at Hire: $15.00/hr + weekly performance bonus potential
• 4 Month Anniversary: $15.50/hr + weekly performance bonus potential

Earn weekly performance bonuses by exceeding performance expectations (starting at $2.75/hr above new hire starting pay).

Schedule

Walk-in interviews are available Monday – Friday, 10:00 AM – 3:00 PM at our Rocky Mount, NC location.