Customer Service Representative | National Accounts

We’re RJ Schinner, a family-owned business that’s been thriving for over 70 years. Our journey started back in 1951. Today, we’re proud to have 20 distribution centers across the U.S. and a team of 600+ amazing people, all working together to keep distributors in 48 states stocked with the essentials—from paper goods and foodservice packaging to cleaning supplies. Headquartered in Menomonee Falls, WI, we’re proud to be recognized as one of Deloitte’s Wisconsin 75 most successful private companies and recognized by BizTimes’ Future 50 Program as one of the fastest-growing privately-owned companies in southeastern Wisconsin. But what really matters? The people behind it all. When you join RJ Schinner, you’re not just taking a job—you’re becoming part of a team that values hard work, celebrates success, and believes in growing together.

Schedule

Full-time | Monday–Thursday 8:30 am–5:00 pm, Friday 8:00 am–4:30 pm

About the role

The Customer Service Rep I ensures customer satisfaction by answering product and delivery questions and suggesting information about other products. Processes orders, prepares correspondence, tracks customer orders, and works to resolve any delivery issues.

Responsibilities

• Builds sustainable relationships of trust through open and interactive communication
• Meets call handling and order entry quotas
• Handles complaints, provides appropriate solutions and alternatives
• Keeps records and tracks pricing for customers
• Communicates with Warehouse Managers on late, large, and/or add-on orders
• Works closely with other Customer Service Reps to encourage a teamwork environment
• Expedites reports (back orders/open orders)

Requirements

• 1–3 years of effective customer support experience
• Strong phone skills
• Dynamic active listening skills
• Impassioned customer satisfaction focus
• Solid ability to effectively adapt and respond to different types of situations
• Proven ability to prioritize and manage time efficiently
• High level of attention to detail

Preferred Qualifications

• Customer support experience in a wholesale redistribution environment
• Familiarity with Eclipse (AS400)/Solar (Window-based) system

Benefits

• Competitive base pay, tier-based annual increase structure, and year-end bonus opportunity
• Medical, Dental, and Vision insurance
• Employer-paid life and short-term disability insurance
• Two weeks’ paid time off your first year, paid holidays, and paid leave program
• Internal advancement opportunity
• Up-to-date technology and operations equipment
• New-hire and ongoing training opportunities
• Regular Employee Appreciation events
• Employee pricing program on RJ Schinner sold products
• ½ off RJ Schinner Apparel, and much more

Location: On-site, N89W14700 Patrita Drive, Menomonee Falls, WI 53051