Customer Service Representative - Move Out Assistant

Essential Functions

• Ensures properties are ready for show with awareness of curb appeal.
• Schedules and conducts inspections of newly vacated properties.
• Orders necessary repairs and/or cleaning by vendors.
• Works with vendors to secure best services and rates.
• Maintains work areas and office in a clean and orderly manner.
• Provides former tenants with a written account of deposit funds and charges.
• Prepares correspondence letters to tenants, owners, and investors.
• Prepares daily/weekly/monthly reports as required.
• Works to obtain and maintain full occupancy.
• Audits processes to ensure compliance with standard procedures.
• Prepares and audits move-in/move-out paperwork.
• Prepares and monitors work orders for cleaning, painting, maintenance, pest control, carpet cleaning, and other vendors.
• Prepares vacant rentals, including dusting, cleaning, and vacuuming.
• Serves as liaison between the company, owners, and residents during move-outs.
• Negotiates resolutions between tenants, upholding rental agreements.
• Timely and successfully handles resident requests for service, complaints, or problems.
• Complies with all applicable state, federal, and local laws.
• Answers and creates work orders from the afterhours/weekend emergency phone line.
• Travels to properties in Northern California as needed.
• Attends meetings and events in Chico office as required.
• Assists with daily work orders as needed.
• Regular attendance required.
• Overtime may be required.

Other Functions

Performs related duties consistent with the scope and intent of the position.

Mental and Physical Demands

• Frequent interruptions.
• Required to meet inflexible deadlines.
• Requires concentration and attention to detail.
• Requires a high level of organizational and prioritization skills.
• May occasionally deal with distraught or difficult individuals.
• Experiences frequent sitting for prolonged periods.
• Exposed to visual display terminals for prolonged periods.
• Dexterity and precision required in the operation of a computer.
• Ability to lift up to 50 pounds.
• Ability to establish and maintain customer-oriented focus with callers, guests, clients, supervisor, and co-workers.
• Ability to walk, kneel, climb, stand, stoop, crouch, and reach.

Core Competencies/Qualifications

• Commitment to the company’s mission.
• High school diploma or GED.
• Additional education and/or training preferred.
• Education, training, skills, and experience necessary to carry out assignments.
• Ability to read, write, speak, and communicate effectively.
• Demonstrated skill in correct grammar, spelling, and English usage.
• Proficiency in Word and Outlook.
• Ability to establish and maintain effective relationships with co-workers, administrative team, and the public.
• Self-motivated, punctual, detail-oriented, and able to work independently.
• Knowledge of multi-family dwelling rentals and larger complex management.