Customer Service Representative (Morrisville, PA)

Primary Job Responsibilities

• Answers incoming telephone inquiries from Hiossen customers including from dentists and other customer personnel in a prompt and professional manner.
• Handles questions and other requests ensuring excellent customer service.
• Responds to incoming fax transmissions and emails; transmits fax communications under the direction of Hiossen Sales Management or their designees.
• Provides product information to customers in response to telephone inquiries.
• Processes Product Orders on a daily basis, in accordance with Hiossen policies and procedures, including pulling stock from warehouse; scanning bar codes and performing related order processing duties in support.
• Performs other related administrative duties as assigned or as required.

REQUIRED KNOWLEDGE AND SKILLS

• Maintains excellent customer service skills.
• Maintains basic knowledge of Hiossen products.
• Proficient in use of MS Office (Word, Excel & Power Point).
• Proficient in use of Pipeline, ERP system and other applicable Hiossen software and systems, as required.
• Maintains knowledge of Hiossen bar code system in conjunction with ERP system and other tracking procedures.

EDUCATION AND EXPERIENCE

• High School Diploma required.
• At least 2 years of successful experience as an administrative assistant in a sales office environment.
• Dental Lab or Dental Assistant preferred.

LANGUAGE SKILLS

• The ability to read, write, understand and communicate clearly with employees, customers and within Hiossen in order to successfully and effectively complete assigned job responsibilities is required.
• Bi-lingual in Korean and English preferred.

QUANTITATIVE / MATHEMATICAL SKILLS

• Requires the ability to satisfactorily read, interpret, prepare reports and other job related information and satisfactorily communicate information within the scope of Administrative Assistant's job duties.
• Must possess sufficient aptitude to learn aspects of Hiossen products to accurately and effectively communicate information to Hiossen customers.
• Required to maintain product knowledge at all times.

PHYSICAL DEMANDS

• The position requires continuous use of a computer while sitting and occasional lifting and carrying objects weighing up to 25 pounds.
• Duties include packing, re-stocking and carrying items weighing up to 25 pounds.

Benefits

• Health, dental, vision, pet insurance
• 100% company paid life insurance, Long- and short-term disability
• 401(k) with 100% company match (up to 5% of salary)
• PTO (15 days for first year-[6 days paid vacation,9 sick days]);(20 days for second year)
• 9 Paid holidays

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
• However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
• 41 CFR 60-1.35(c)