Customer Service Representative (Moonachie, New Jersey, United States, 07074)

About the role

Dal-Tile is seeking an exceptional Customer Service Representative to join our TEAM! This role provides a variety of support, including servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.

Responsibilities

• Engage with customers through multiple interaction types, including phone, email, and in-person.
• Showroom duties include guiding customers through the showroom and assisting with product selection.
• Efficient coordination between the Company and its customers with a high level of service and support, ensuring customer satisfaction.
• Provide exceptional customer service through phone, email, and in-person interactions.
• Build and nurture strong customer relationships.
• Aid customers in selecting the appropriate products for their needs.
• Retrieve and bring product samples to customers in the showroom.
• Accurately maintain customer contact information and transaction records.
• Follow up with customers on quotes, inquiries, and sales opportunities.
• Process sales transactions, payments, and generate sales orders.
• Create shipping orders and packing lists.
• Answer inbound sales calls and proactively make outbound calls.
• Create and update marketing materials.
• Collaborate with the Sales Representative.
• Stay informed about company products and services.
• Perform additional duties as required.

Requirements

• High School Diploma or GED equivalency required.
• 1 or more years of customer service experience.
• Focus on customer account management is preferred.

Competencies

• Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization.
• Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
• Strong organizational and problem-solving skills.
• Goal-oriented with a focus on delivering excellent customer service.
• Strong interpersonal relationship-building skills.
• Proficient with PCs and navigating a multi-window environment.
• Intermediate skills in MS Outlook, Word, and Excel.
• Detail-oriented with the ability to multitask, manage priorities, and manage time effectively.

Other Pertinent Job Information

• While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk or hear.
• The associate must have the ability to regularly lift to 15-30 lbs, and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift.
• Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus.
• Reasonable accommodations may be made to enable individuals with disabilities.

Pay

Competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Schedule

Full-time position.

Benefits

Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Qualifications

Active military, transitioning service members and veterans are strongly encouraged to apply.

Skills

None specifically listed.

Benefits

Comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Pay

Competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Schedule

Full-time position.

Application Instructions

To apply, please visit our careers page at [insert link here].