Customer Service Representative - Mobile

Purpose Of The Job

The Customer Service Representative is an office-based position that supports branch operations and Account Managers by reviewing inspection reports, identifying repair opportunities, generating repair proposals and processing Field Work Authorizations (FWAs).

Essential Functions/Responsibilities

• Generate accurate and detailed repair proposals based on inspection findings and technician notes.
• Process all Field Work Authorization (FWA) requests submitted by technicians and convert them into proposals.
• Communicate proposals and repair recommendations to Account Managers via email, phone or virtual meetings.
• Follow established procedures for proposal writing and supporting documentation.
• Track and follow up on outstanding proposals to ensure customer understanding and timely decisions.
• Collaborate with branch operations, technicians and management to ensure proposal accuracy and consistency.
• Maintain organized records of proposals, FWAs and customer communications in company systems.
• Support sales and operations teams with information on active opportunities and customer requests.
• Increase proposal volume in the branch.
• Deliver professional, customer-focused communication at all times.

Qualifications

• Education and/or Experience Required at Entry: Minimum 1 year of experience in the Overhead Crane Industry High school diploma or equivalent
• Skills, Abilities, Special Licenses Or Certificate: Computer proficiency (Microsoft Office, accounting systems, document management), Strong written and verbal communication skills, Exceptional customer service skills, Ability to multitask and manage competing priorities, Strong organizational and problem-solving skills, Creative and adaptable approach to solutions
• Preferred Qualifications: NetSuite experience, Associate degree in business, accounting or related field, Equipment Used In Job Performance: Company Computer, Company Cell Phone

Additional Information

The qualified candidate will be able to pass drug, alcohol, background, and motor vehicle check.