Customer Service Representative - Mobile

About the role

Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all.

Responsibilities

• Adequately adhere to the Core Values of 1st Security Bank and demonstrate dependability and reliability in all aspects of the position
• Understand and adhere to the Bank’s Customer Service Protocols when greeting, meeting and interacting with customers
• Follow cash handling procedures and be effective and proficient in counting cash and making deposits for customers
• Takes ownership of the customer experience by being present and willing to help
• Helps achieve monthly branch goals and achieves referral goals to add value to our customers or prospective customers
• Participates in customer calls for such tasks as CD maturity notifications, birthday greetings, marketing or call campaigns or other lists provided by management
• Processes monetary transactions and balances cashbox daily
• Receives and processes name and address changes and other account maintenance, as necessary
• Researches and resolves customer complaints when necessary and assists other employees and departments whenever possible
• Must know the features and benefits of 1st Security’s products and services
• Multi-tasks and prioritizes
• Participates in branch operational and audit activities as assigned
• Follows appropriate steps to ensure branch security
• Adheres to 1st Security Bank policies and procedures
• Supports management decisions and goals in a positive, professional manner and represents the bank with a high level of integrity
• Travels to assigned 1st Security Bank locations as business needs require
• Performs other duties as assigned

Qualifications

• High school diploma or equivalent
• At least one year experience within a financial institution
• Basic knowledge of all applicable regulations that pertain to this position
• Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs

Skills

• Proficient in Microsoft Office Products and other Database software

Benefits and Perks

• Full medical, dental, and vision coverage for individual or family plan
• Life insurance
• Long- and short-term disability insurance
• 401K matching program
• Paid sick and vacation time

Physical Demands and Work Environment

• The employee will operate in a general office environment, using office equipment such as a phone, computer, adding machine and currency/coin counters
• The employee must be able to stand for extended periods of time and bend, reach and squat occasionally when accessing safety deposit boxes, storage or supplies
• Occasional lifting and moving of objects up to 25 pound is required
• The noise level in the work environment is usually quiet to moderate, as compared to a private office, with light foot traffic and office equipment
• The employee must be willing and able to interact frequently with the general public

Salary Range

$20.00 to $23.00 per hour

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.