Customer Service Representative - Mobile

About the role

Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all.

Responsibilities

• Adhere to the Core Values of 1st Security Bank and demonstrate dependability and reliability in all aspects of the position
• Understand and adhere to the Bank’s Customer Service Protocols when greeting, meeting and interacting with customers
• Follow cash handling procedures and be effective and proficient in counting cash and making deposits for customers
• Takes ownership of the customer experience by being present and willing to help
• Achieves monthly branch goals and referral goals to add value to our customers or prospective customers
• Participates in customer calls for tasks such as CD maturity notifications, birthday greetings, marketing or call campaigns or other lists provided by management
• Processes monetary transactions and balances cashbox daily
• Receives and processes name and address changes and other account maintenance, as necessary
• Researches and resolves customer complaints when necessary and assists other employees and departments whenever possible
• Knows the features and benefits of 1st Security’s products and services
• Maintains a positive attitude, show respect for others, and have some fun!
• Supports management decisions and goals in a positive, professional manner and represents the bank with a high level of integrity
• Travels to assigned 1st Security Bank locations as business needs require

Requirements

• High school diploma or equivalent
• At least one year experience within a financial institution
• Basic knowledge of all applicable regulations that pertain to this position
• Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs
• Bondable

Benefits and Perks

• Full medical, dental, and vision coverage for individual or family plan
• Life insurance
• Long- and short-term disability insurance
• 401K matching program
• Paid sick and vacation time

Computer Skills

• Proficient in Microsoft Office Products
• Other Database software

Physical Demands and Work Environment

• Operate in a general office environment
• Occasional lifting and moving of objects up to 25 pounds
• Stand for extended periods of time and bend, reach and squat occasionally
• Noise level in the work environment is usually quiet to moderate
• Interacts frequently with the general public

Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Willing and able to interact frequently with the general public

Skills

• Relationship Driven
• Ethical
• Lead by Example
• Team Player
• Embrace Dreams
• Diversity
• Open and Honest Communication

Pay

$20.00 - $23.00 per hour

Schedule

As part of the daily work demands, occasional lifting and moving of objects up to 25 pound is required.