Customer Service Representative - Mobile

About the role

Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all.

Responsibilities

• Adequately assist clients (in person or by telephone) and refer them to another team member when appropriate
• Manage cash drawer and vault operations, ATM and cash recycler operations, and daily proof and cash balancing
• Process monetary transactions and balance cashbox daily
• Handle name and address changes and other account maintenance as necessary
• Resolve customer complaints and assist other employees and departments
• Provide education on 1st Security’s products and services
• Multi-task and prioritize tasks
• Participate in branch operational and audit activities as assigned
• Ensure branch security
• Support management decisions and goals with integrity
• Travel to assigned 1st Security Bank locations as needed

Requirements

• High school diploma or equivalent
• At least one year experience within a financial institution
• Basic knowledge of applicable regulations
• Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures, and related programs
• Bondable

Benefits and Perks

• Full medical, dental, and vision coverage
• Life insurance
• Long-term disability insurance
• 401K matching program
• Paid sick and vacation time

Computer Skills

• Proficient in Microsoft Office Products
• Other Database software

Physical Demands and Work Environment

• Stand for extended periods of time
• Bend, reach, and squat occasionally
• Lift and move objects up to 25 pounds
• Interact frequently with the general public

Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Skills

• Customer service skills
• Financial transaction processing
• Problem-solving abilities
• Teamwork and collaboration

Benefits

• Full medical, dental, and vision coverage
• Life insurance
• Long-term disability insurance
• 401K matching program
• Paid sick and vacation time

Pay

$20.00 to $23.00 per hour

Schedule

As part of the daily work demands, occasional lifting and moving of objects up to 25 pound is required. The noise level in the work environment is usually quiet to moderate, as compared to a private office, with light foot traffic and office equipment. The employee must be willing and able to interact frequently with the general public.