Customer Service Representative (Memphis, Tennessee, United States, 38118)

Primary Objective

To ensure effective and efficient coordination between the Company and its customers with a high level of service and support.

Primary Function And Scope

• Provides customer account management, which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
• Keys in orders, processes faxes, and prepares reports.
• Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
• Participates in special projects and performs additional duties as required.

Experience And Knowledge Required

• A High School Diploma or GED equivalency required.
• 3+ years of call center or customer service experience.
• Focus on customer account management preferred.

Competencies

• Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization.
• Good voice quality that is conversational and professional.
• Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
• Ability to demonstrate strong organizational and problem-solving skills.
• Ability to demonstrate strong interpersonal relationship-building skills.
• Moderate level of computer skills in Word and Excel.
• Detail-oriented with the ability to multitask, manage priorities, and manage time effectively.
• Ability to work in a fast-paced environment.

Other Pertinent Job Information

• While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms.
• The employee is required to walk, stoop, kneel, crouch, or crawl.
• The employee may sit, climb, balance, talk, or hear.
• The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you may be required to safely lift up to 70 lbs.
• Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift.
• Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities.

Company Information

• Competitive salary and a comprehensive benefits package.
• Career opportunities.
• An environment of creativity and growth.
• Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Additional Information

• Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
• Active military, transitioning service members and veterans are strongly encouraged to apply.
• Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.