Customer Service Representative, Member Svc Call Center

About the role

Remote Customer Service Representative opportunity supporting healthcare members and providers.

Responsibilities

• Answer and manage high-volume inbound customer service calls
• Aid members and providers with account inquiries and service requests
• Research and resolve customer concerns efficiently
• Accurately document interactions and case details
• Maintain confidentiality of sensitive healthcare information
• Follow established call center procedures and quality standards
• Participate in training, nesting, and ongoing coaching activities
• Work assigned schedules, including evenings and weekends as required
• Meet attendance, performance, and productivity expectations

Requirements

• Minimum 2 years of recent call center and/or customer service experience required
• Experience handling high-volume inbound calls
• Ability to accurately document customer interactions
• Hard-wired internet connection required (Wi-Fi is NOT accepted)
• Quiet and professional remote work environment required
• Strong multitasking and problem-solving skills
• Ability to work flexible schedules, including evenings and weekends
• No time off allowed during training, nesting, and first 90 days — including doctor appointments
• Comfortable working weekends and shifts ending as late as 9:00 PM or 9:30 PM EST
• Healthcare, insurance, Medicare, or member services experience preferred

Qualifications

• High School Diploma or equivalent
• Associate’s Degree preferred

Skills

• Call Center
• Customer Service
• MS Office

Benefits

For information and details on employment benefits offered with this position, please visit here.

Pay

Min Hourly Rate($): 19.57
Max Hourly Rate($): 19.57

Schedule

Shift: Weekends required and must be comfortable working until 930 PM EST

Equipment Pick-Up Information

• Primary Pick-Up Date: August 20, 2026 at 9:00 AM
• Backup Pick-Up Date: August 21, 2026