Customer Service Representative - Medical Waste

Primary Duties/Responsibilities

• Answer all customer inquiries on a variety of issues pertaining to regulated medical waste disposal options, pricing, and contracts.
• Respond to problem calls with respect to pickup and scheduling by informing appropriate personnel of dates, customers, and scheduling data.
• Customer data entry
• Waste record keeping
• Provide additional services or maintain the current customer base.
• Acts as liaison with customers and Veolia personnel in determining existing contract specifications, pricing, options, regulations, etc., to better service customer needs.

Qualifications

• High School diploma or GED required.
• BS in Business or related discipline preferred
• 3-4 years of customer service experience preferred
• 1-2 years in a supervisory capacity preferred

Knowledge/Skills/Abilities

• Extensive knowledge in communications
• Strong team player
• Excellent interpersonal and communication skills
• Time management: the ability to organize and manage multiple deadlines
• Strong customer orientation

Additional Information

Pay Rate: $22.78 per hour

Benefits

• Covered by comprehensive benefits packages including paid time off policies; health, dental, vision, and life insurance; retirement plans, savings accounts; tuition reimbursement; paid volunteering and more.

Disclaimer

The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.