Customer Service Representative - Medical Waste

Position Purpose

Responsible for the communication of all customer accounts within a region, including pricing, contract specifications, resolving invoice discrepancies, etc., to ensure accuracy of customer and/or Veolia personnel inquiries.

Primary Duties/Responsibilities

• Answer all customer inquiries on a variety of issues pertaining to regulated medical waste disposal options, pricing, and contracts.
• Respond to problem calls with respect to pickup and scheduling by informing appropriate personnel of dates, customers, and scheduling data.
• Customer data entry
• Waste record keeping
• Provide additional services or maintain the current customer base.
• Acts as liaison with customers and Veolia personnel in determining existing contract specifications, pricing, options, regulations, etc., to better service customer needs.
• Other duties as assigned.

Qualifications

• High School diploma or GED required.
• BS in Business or related discipline preferred
• 3-4 years of customer service experience preferred
• 1-2 years in a supervisory capacity preferred

Knowledge/Skills/Abilities

• Extensive knowledge in communications
• Strong team player
• Excellent interpersonal and communication skills
• Time management: the ability to organize and manage multiple deadlines
• Strong customer orientation

Pay

$22.78 per hour

Benefits

Comprehensive benefits packages including paid time off policies; health, dental, vision, and life insurance; retirement plans, savings accounts; tuition reimbursement; paid volunteering and more.