Customer Service Representative (Manufacturing)

About the role

Be More Than a CSR—Be a Critical Part of What We Build
At The Gund Company, customer service isn’t just about answering calls—it’s about being a key player in how we deliver high-quality, custom-engineered products to customers around the world.
We’re a collaborative, people-first manufacturing team where your voice matters, your work is visible, and your impact is real.

Responsibilities

• Manage customer orders from start to finish—ensuring accuracy, speed, and satisfaction
• Be the go-to contact for customer questions, updates, and problem-solving
• Collaborate with internal teams to meet customer expectations and deadlines
• Keep customers informed and build strong, lasting relationships
• Help ensure materials, scheduling, and production needs align with customer demand

Requirements

• 2+ years of customer service experience
• Strong communication skills and a natural problem-solver mindset
• Able to stay organized and detail-focused in a fast-paced environment
• Comfort working with systems (Microsoft Office, ERP/CRM, or similar tools)
• A team-first attitude and willingness to jump in where needed

Bonus Points If You Have

• Mechanical or manufacturing experience
• Order entry or ERP system experience
• Exposure to technical products or drawings

Benefits

• Paid Time Off (PTO) and paid holidays
• Medical, Dental, Vision, Life, and Disability coverage
• 401(k) with company match

Pay

$21-$24 per hour (based on experience)

Schedule

Monday–Friday, 8:00 AM – 4:30 PM

Equal Opportunity Employer

The Gund Company is committed to a policy of equal employment opportunity. Reasonable accommodations may be made for individuals with disabilities.