Customer Service Representative Manufacturing

What You’ll Do

• Deliver a best-in-class, customer-centric experience during every interaction across all channels.
• Respond to customer inquiries, provide accurate quotes, process orders efficiently, and answer questions professionally and promptly.
• Strive for one-touch resolution to maximize customer satisfaction.
• Meet or exceed all service level agreements, quality standards, and performance metrics.
• Demonstrate solid product and industry knowledge, guiding customers with confidence.
• Effectively utilize business technology including ERP, order entry systems, CRM (preferably Salesforce), and office software such as Outlook, Excel, and Word.
• Maintain a positive, empathetic, and professional demeanor with internal and external customers.

Desired Skills & Qualifications

• 1-3+ years of customer service experience preferred.
• Strong proficiency in Microsoft Outlook, Excel, and Word.
• Experience with business software such as ERP, order entry systems, and CRM platforms, especially Salesforce.
• Excellent communication skills, both verbal and written.
• Demonstrated ability to perform well under pressure and manage multiple priorities.
• Team-oriented mindset with a professional, empathetic approach.