Customer Service Representative - Manufacturing

About the role

Join our dynamic team of customer service representatives at our manufacturing facility. We are seeking individuals who are passionate about providing exceptional customer support and contributing to our success.

Responsibilities

• Handle incoming calls and emails from customers regarding product inquiries, issues, and feedback.
• Resolve customer complaints and provide solutions to improve customer satisfaction.
• Follow up with customers to ensure their needs are met and gather feedback for process improvement.
• Adhere to company policies and procedures while maintaining confidentiality of customer information.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Basic computer skills including email and internet usage.

Qualifications

• Experience in customer service preferred but not required.
• Positive attitude and willingness to learn new technologies.
• Strong problem-solving and interpersonal skills.

Skills

• Customer service skills.
• Effective communication skills.
• Basic computer literacy.

Benefits

• Competitive salary.
• Flexible schedule options.
• Health insurance coverage.
• Professional development opportunities.

Pay

$15 per hour.

Schedule

Part-time, flexible hours available.