Customer Service Representative - Lifeguard - Swim Instructor

Your Typical Responsibilities

• Setting up and breaking down the pool deck area before and after each shift.
• Checking water chemistry and temperature prior to swim lessons.
• Welcome students and parents/guardians to the pool deck area.
• Answering customers' questions about their account, their child’s progress, or about the program.
• Aid swim instructors and managers when needed during swim lessons.
• Light office duties such as answering phones, customer communication and database entries.

Opportunities and Benefits

• Employee discounts
• Opportunity for advancement
• Training & development

This position entails working poolside at our swim school and plays a critical role in providing an excellent customer experience to our swim families. The role will also serve as a swim instructor and lifeguard.

Commensurate with experience, competitive pay is offered. Paid training is provided, and flexible schedules are available, typically running from 3-7 pm on weeknights and during the morning hours on weekends.

British Swim School is dedicated to making a substantial impact within our communities to combat tragic child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.”

Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.”

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.