Customer Service Representative -Level 3 (Internal Applicants Only)

This opportunity is only open to current MidwayUSA employees in good standing. The deadline to apply is 8/12/2026.

About the role

This Customer Service Level 3 position will be trained in and perform all Customer Service processes. The schedule for this position is to be determined.

Requirements

• Positive, friendly, well-spoken individual who enjoys helping customers and employees
• Demonstrated proficiency in Level 1 & 2 responsibilities
• Solid comprehension of departmental processes and strategies
• Excellent time management skills and the ability to organize and manage multiple priorities
• Strong decision-making abilities and attention to detail
• Excellent computer skills, including programs such as MS Word, Excel, and Outlook
• Excellent written, verbal, and interpersonal communication skills
• Demonstrated ability to earn the respect and followership of fellow teammates
• Interest in, and support of, the NRA and the shooting, hunting, and outdoor industry
• Willingness to be flexible in shift assignments

Responsibilities

• Execute all Customer Service processes including assisting customers and employees over the phone, chat, and email
• Provide training to Level 1 and Level 2 CSRs on operations and processes
• Execute administrative responsibilities as assigned
• Execute Level 1 & 2 responsibilities as needed

Benefits

All current MidwayUSA benefits are available in this role.

Pay

$21.75 - $25.75 per hour.