Customer Service Representative (Lehi 6-month Contract)

About the role

Collective Health is seeking passionate, temporary Member Advocate Contractors to join our Customer Experience team in Lehi, UT!

We believe Healthcare should be simple, accessible, and technology-driven. But moreover, we believe healthcare should be grounded by the people that it serves.

Responsibilities

• Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support
• Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
• Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team
• Reporting into a Team Lead, this will be an essential role at Collective Health

Requirements

• Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members
• Outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
• The ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
• Able to learn new software programs and adapt quickly to new processes
• Technologically savvy
• Maintain composure and compassion when balancing a high volume of tasks

Skills

• Nice to have: 1+ years of experience in a fast paced work environment
• Nice to have: 1+ years experience in customer-facing role
• Nice to have: Bilingual (English/Spanish)
• Nice to have: Prior healthcare experience
• Nice to have: Bachelor's or Associate's degree

Benefits

Hybrid contractors are expected to be in the office two days per week (Lehi, UT).

Pay

#L Contract Hourly Pay Range: $19.80 USD - $19.80 USD

Schedule

Training shift: 8am-5pm MT (first 4 weeks)