Customer Service Representative, Last Mile - Bilingual (English/Spanish)

About the role

RXO is a leading provider of transportation solutions, using cutting-edge technology to revolutionize the industry with a vast network and commitment to solving challenges for shippers and carriers.

Responsibilities

• Ensure delivery of outstanding service to customers and business partners through telephone and email interactions.
• Handle customer complaints calmly and professionally, diagnose, assess, and resolve problems or issues.
• Maintain progress of delivery routes, scan haul-away pods, and verify stamps.
• Process changes or cancellations to delivery orders.

Requirements

• Bilingual (English/Spanish) Required.
• Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint.
• High school diploma or equivalent.
• One year related experience preferably within a call center environment.
• Strong customer service skills and the ability to satisfactorily resolve issues.
• Solid multitasking ability with exceptional organizational skills.
• Ability to thrive under pressure while delivering solutions that exceed customer expectations.

Qualifications

As a Customer Service Representative, you should have experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint. A high school diploma or equivalent is preferred, along with one year of related experience preferably within a call center environment. Strong customer service skills and the ability to satisfactorily resolve issues are essential, along with solid multitasking ability and exceptional organizational skills. Ability to handle pressure and meet customer expectations is crucial.

Skills

• Customer service skills.
• Microsoft Office proficiency.
• Organizational skills.
• Problem-solving abilities.
• Ability to multitask.
• Pressure management.

Benefits

At RXO, you'll enjoy competitive pay, paid time off including up to 8 holidays, up to 2 floating Diversity Days, up to 13 days PTO for hourly employees, and up to 15 days PTO for salaried employees. Additional benefits include health, prescription, dental, vision, basic and supplemental life insurance, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity, employee assistance program (EAP), tuition reimbursement, adoption assistance, tax-advantaged accounts, and a 401(k) retirement plan with a company match.

Pay

The compensation for this role is $18-$19 per hour. The actual compensation may vary based on experience and skill set.

Schedule

Details on the schedule are not specified in the job posting.

Benefits

Details on the benefits are not specified in the job posting.

Skills

• Customer service skills.
• Microsoft Office proficiency.
• Organizational skills.
• Problem-solving abilities.
• Ability to multitask.
• Pressure management.

Benefits

Details on the benefits are not specified in the job posting.

Pay

The compensation for this role is $18-$19 per hour. The actual compensation may vary based on experience and skill set.

Schedule

Details on the schedule are not specified in the job posting.

Benefits

Details on the benefits are not specified in the job posting.