Customer Service Representative l

What You'll Do

• Work within our Harley-Davidson Insurance customer call center to provide outstanding customer service by responding to inbound calls.
• Handle a high volume of phone calls from customers.
• Perform pre-underwriting screening.
• Verify coverage, evaluate submitted bills, and authorize payments.
• Advises customers of billing policies and procedures and process policy changes.
• Resolve customer inquiries and maintain customer relations.
• Complete administrative tasks and input customer information into databases for documentation.

What It Takes

• A High School Diploma or GED Equivalent.
• Good human relations skills to deal effectively with customer issues in a professional manner.
• Knowledge of how to use a computer, keyboard skills, and familiarity with software applications such as Excel and Word.
• Ability to meet or exceed attendance requirements, providing reliable and predictable attendance.
• Basic critical thinking, creativity, and problem-solving skills to provide positive resolution.
• Previous Call Center experience is preferred.
• Bilingual (English-Spanish) a plus.

Benefits

• Hybrid Flexibility: Enjoy the best of both worlds. With optional work from home on Mondays and Fridays and join your team in the office Tuesday through Thursday to collaborate and learn.
• Dining on Us: Depending on your location, we may provide a stipend that can be used at our on-site cafeteria or a meal allowance to keep you fueled.
• Continuous Learning: Unlock your potential through Sentry University and take advantage of our tuition reimbursement program.
• Comprehensive Benefits: We support your whole self with group medical, dental, and vision insurance along with parental leave, pet insurance, caregiver leave, and wellness resources.
• Options for HSA, FSA, and Dependent Care FSA are available.
• Work-Life Balance: Enjoy your generous Paid Time Off allowance to rest and take advantage of paid Volunteer Time Off to support your community.
• Investing in Your Future: We’re committed to your long-term financial well-being. We offer a 100% company match on the first 8% you contribute to your 401(k) each pay period, and those funds vest immediately.
• Giving Back: Through the Sentry Foundation, we’re proud to support the United Way and make a difference in our communities.

Here is what you can look forward to as part of our team

At Sentry, your total rewards go beyond competitive compensation. We’re committed to supporting the whole you, which is why we offer a comprehensive package designed to help you thrive both professionally and personally.

About the Role

This position is in a contact center environment handling multiple channels including phone, email and chat with a focus on quality and timely resolution. Under close supervision, the associate follows standard processes and procedures on assignments of basic to moderate complexity. They may refer inquiries beyond level of knowledge or authority to more experienced representatives or published material.