Customer Service Representative Job

Responsibilities

• Greet and welcome patients as they enter the clinic to create a great first impression
• Confirm patient scheduling, appointments, reminders, cancellations (via phone, e-mail, etc.)
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Disseminate information to patients and act as a go-between for patients, FYZICAL clinical staff, and referring physicians
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Review treatment plan fees and payment options with patients
• Collect and manage all payments, insurance verification, explanation of benefits communication
• Maintain knowledge of various insurance plans and networks
• Utilize WebPT for patient scheduling and records
• Fax reports to physicians and keep a log of incoming reports
• Communicate with management and clinicians about scheduling/patient arrival

Qualifications

• High school diploma or equivalent
• Valid driver's license and reliable transportation
• Great communicator and multitasker, detail-oriented
• Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
• H.S. graduate or GED certificate
• Up-to-date DL and a dependable vehicle
• Excellent at handling details, communicating and multitasking
• Great demeanor, strong integrity and compassion