Customer Service Representative Job

Responsibilities

• Handle patient scheduling, appointments, multi-phone line
• Gather new patient data; keep track of all patient referrals
• Disseminate information to patients; act as a go-between for patients and physicians
• Send and keep a log of all reports sent to doctors
• Collect all payments; insurance verification
• Collect/open mail; distribute mail to proper areas/people
• Send benefits paperwork to billing companies
• Handle all scheduling and ensuing communication
• Answer phones, act as a patient liaison, answer any questions from potential or current patients
• Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
• Collect new patient intake information; track all clinic referrals
• Fax reports to physicians; keep a log of incoming reports
• Verify Insurance and track insurance-covered visits; take copayments
• Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
• Communicate with the office manager and clinicians about scheduling/patient arrival

Qualifications

• Passionate about helping others and interacting with the general public
• Experience in customer service and multitasking
• Ability to handle multiple phone lines and manage patient information efficiently
• Strong organizational skills and attention to detail
• Knowledge of medical terminology and healthcare regulations
• Excellent communication and interpersonal skills
• Basic computer skills including Microsoft Office applications

Benefits

Join a dynamic team that works together to help grateful patients get back to the lives they love.

Take advantage of advancement opportunities, state-of-the-art technology, and grow your career under a practice leader who is fully invested in you.

Become part of an innovative physical therapy facility that bypasses traditional approaches to care, working together to provide individualized care using the most modern technology and cutting-edge tools.