Customer Service Representative Job

Responsibilities

• Handle patient scheduling, appointments, multi-phone line
• Gather new patient data; keep track of all patient referrals
• Disseminate information to patients; act as a go-between for patients and physicians
• Send and keep a log of all reports sent to doctors
• Collections all payments; insurance verification
• Collect and open mail; distribute mail to proper areas/people
• Send benefits paperwork to billing companies
• Handle all scheduling and ensuing communication
• Answer phones, act as a patient liaison, answer any questions from potential or current patients
• Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
• Collect new patient intake information; track all clinic referrals
• Fax reports to physicians; keep a log of incoming reports
• Verify Insurance and track insurance-covered visits; take copayments
• Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
• Communicate with the office manager and clinicians about scheduling/patient arrival

Qualifications

• A high school diploma, GED certificate, or equivalent
• A valid driver's license and reliable transportation
• Great communicator and multitasker, detail-oriented
• A positive attitude, good work ethic, integrity and empathetic toward people that are in pain
• An up-to-date DL and a dependable vehicle
• Excellent at handling details, communicating and multitasking
• A great demeanor, strong integrity and compassion
• Fluency in English required, Portuguese and/or Spanish a plus.

Pay

The pay for this role is competitive and commensurate with experience.

Schedule

The schedule for this role is flexible and may vary based on the needs of the clinic.