Customer Service Representative Job

Responsibilities

• Handle patient scheduling, appointments, multi-phone line
• Gather new patient data; keep track of all patient referrals
• Disseminate information to patients; act as a go-between for patients and physicians
• Send and keep a log of all reports sent to doctors
• Collect all payments; insurance verification
• Collapse mail; distribute mail to proper areas/people
• Send benefits paperwork to billing companies
• Handle all scheduling and ensuing communication
• Answer phones, act as a patient liaison, answer any questions from potential or current patients
• Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
• Collapse new patient intake information; track all clinic referrals
• Fax reports to physicians; keep a log of incoming reports
• Verify Insurance and track insurance-covered visits; take copayments
• Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
• Communicate with the office manager and clinicians about scheduling/patient arrival

Qualifications

• A high school diploma or equivalent
• A valid driver's license and reliable transportation
• A great communicator and multitasker, detail-oriented
• A positive attitude, good work ethic, integrity and empathetic toward people that are in pain

Benefits

Join an innovative company where you can establish yourself and advance your career as part of a top-rated team. Advancement opportunities, state-of-the-art technology, and growth under a practice leader fully invested in you await.

Pay

The pay for this position is competitive and commensurate with experience.

Schedule

The schedule for this position is flexible and tailored to meet the needs of the team and the patients.