Customer Service Representative Job

About the Role

As the first and last person our clients see when they enter and leave our cutting-edge physical therapy facility, you will play a central role in daily operations. You’ll join a supportive team dedicated to helping patients return to the lives they love through non-traditional, individualized treatment plans. This position offers advancement opportunities, access to state-of-the-art technology, and career growth under a fully invested practice leader.

Responsibilities

• Handle patient scheduling, appointments, and multi-phone line management
• Gather and track new patient data and referrals
• Disseminate information to patients and act as a liaison between patients and physicians
• Send and log reports to doctors
• Collect payments, verify insurance, and process copays
• Manage benefits paperwork and communicate with billing companies
• Coordinate evaluations, re-evaluations, appointment reminders, and cancellations
• Collect new patient intake information and track clinic referrals
• Fax reports to physicians and maintain logs of incoming reports
• Verify insurance coverage and track insurance-covered visits
• Process mail and track Explanation of Benefits for billing
• Communicate with office manager and clinicians about scheduling and patient arrivals

Requirements

• Must have medical insurance verification and authorization experience
• High school diploma or equivalent
• Valid driver’s license and reliable transportation

Skills & Qualifications

• Excellent communication and multitasking abilities
• Detail-oriented with strong organizational skills
• Positive attitude, good work ethic, and integrity
• Compassionate and empathetic toward patients in pain