Customer Service Representative - International

About the role

As a Customer Service Representative - International at Potter Global Technologies, you will play a crucial role in supporting our global sales teams and customers. Your responsibilities include managing orders, responding to inquiries, and ensuring every interaction is timely, accurate, and professional.

Responsibilities

• Enter and verify international orders, ensuring accurate pricing and all required documentation are completed.
• Manage customer support through prompt, courteous calls, emails, and follow-up communication.
• Handle customer inquiries, requests, and upselling opportunities with professionalism and product knowledge.
• Maintain accurate order records and related correspondence with strong attention to detail.
• Support Regional Sales Managers and sales teams by providing updated product information and timely responses.
• Process returns efficiently and resolve escalated issues with empathy and professionalism.
• Collaborate with cross-functional teams (sales, finance, operations) to enhance service delivery and customer experience.
• Support marketing initiatives such as maintaining regional mailing lists as needed.
• Ensure communication compliance by aligning all interactions with company standards, policies, and regulatory requirements.
• Perform additional duties as assigned to support departmental and organizational goals.

Qualifications

• A high school diploma is required; an associate or bachelor’s degree is preferred.
• 1+ year of customer service experience (3+ years preferred for advanced roles).
• Experience in international order processing or documentation is a plus.
• Proficiency with standard office systems, including CRM, ERP, and Microsoft Office applications.
• Strong customer service and problem-solving skills with the ability to resolve issues effectively.
• Excellent verbal and written communication across internal and external audiences.
• Strong organizational skills and attention to detail.
• Able to manage multiple priorities and meet deadlines in a fast-paced environment.
• Sound judgment and confident decision-making.
• Acts with integrity and professionalism while maintaining confidentiality.
• Proactive time management and the ability to work across projects at different stages.
• Strong planning and organizational abilities to support efficient workflow.
• Bias for action and the ability to work with urgency when needed.
• Collaborative mindset with the ability to partner effectively across teams.
• Proficiency in Microsoft Office Suite to support daily operations.

Our Culture

We build strong relationships—with teammates, partners, and customers. We take pride in knowing every product we build serves the purpose of protecting lives. We listen actively, coach frequently, and own our results. We foster innovation, value curiosity, and believe that experimentation is part of growth. We create a welcoming and inclusive space where everyone belongs. We take ownership of our work—quality and safety are at the core of what we do.

Benefits That Matter

• Employee Ownership Program – You’re not just an employee—you’re an owner. We share success together.
• Competitive health, dental, and vision plans.
• 401(k) with company match.
• Generous paid time off and holidays.
• Continuous learning and development opportunities.
• Financial Wellness programs including complimentary Certified Financial Planner sessions.
• Recognition programs that celebrate individual and team wins.
• A mission-driven team that supports life-saving outcomes, every day.

Location

This is a full-time, non-exempt, on-site role located at our manufacturing facility in Hazelwood, MO.