Customer Service Representative Intern

About the role

Join our team at 1st Security Bank, a Great Place to Work and Bank. Our team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all.

Responsibilities

• Responsible for first line branch customer service by greeting clients (in person or by telephone) and appropriately assisting them either personally or by referral to another team member.
• Responsible for cash drawer and vault operations, ATM and cash recycler operations, and daily proof and cash balancing.
• Consistently refers customers when appropriate sales opportunities present themselves and meets referral goals.
• Must adhere to the Core Values of 1st Security Bank and demonstrate dependability and reliability in all aspects of the position.
• Understand and adhere to the Bank’s Customer Service Protocols when greeting, meeting and interacting with customers.
• Follow cash handling procedures and be effective and proficient in counting cash and making deposits for customers.
• Takes ownership of the customer experience by being present and willing to help.
• Helps achieve monthly branch goals and achieves referral goals to add value to our customers or prospective customers.
• Participates in customer calls for such tasks as CD maturity notifications, birthday greetings, marketing or call campaigns or other lists provided by management.

Requirements

• Graduating from Highschool, or a 2-year or 4-year institution.
• Basic knowledge of all applicable regulations that pertain to this position.
• Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs.
• Must be bondable.

Qualifications

• To perform this job successfully, an individual should be proficient in Microsoft Office Products and other Database software.

Skills

• Must be able to multi-task and prioritize.
• Participates in branch operational and audit activities as assigned.
• Follows appropriate steps to ensure branch security.
• Adheres to 1st Security Bank policies and procedures.
• Supports management decisions and goals in a positive, professional manner and represents the bank with a high level of integrity.
• Travels to assigned 1st Security Bank locations as business needs require.
• Performs other duties as assigned.

Benefits

Not specified.

Pay

$20.00 hourly

Schedule

Not specified.