Customer Service Representative, Industrial Services

About the role

GFL Environmental Services USA, Inc. is seeking a full-time Customer Service Representative to answer customer calls and enter work orders for an oil-based company. We are looking for a reliable representative to help grow our business and maintain current customers.

Responsibilities

• Provide excellent customer service and professionalism to all customers via telephone or email.
• Field phone calls and set up work orders and dispatch accordingly.
• Work closely with drivers for logistics routing and dispatch.
• Receive and resolve, within established guidelines, customer questions and concerns.
• Respond promptly to customer inquiries.
• Monitor, resolve, and document customer issues.
• Obtain relevant information to handle product and service inquiries.
• Provide established pricing and assist in confirming scheduling if needed.
• Retrieve pertinent customer information for credit approval to set up new customer accounts when the Sales Team requests help.
• Manage customer accounts, including accounts receivable and collections when needed.
• Keep track of and follow up on customer interactions when necessary.
• Provide feedback on the efficiency of the customer service process.
• Perform other duties and responsibilities as required or requested by management.
• Maintain a positive attitude and promote the GFL Environmental image by focusing on cooperation, employee partnership, and positive telephone and email manners.

Requirements

• Minimum of 2 years customer service experience.
• Associate's degree in business preferred but not required.
• Ability to speak and communicate effectively with customers and employees both verbally and in writing.
• Proficient computer skills, specifically Google Workspace.
• Ability to organize multiple projects and have excellent multitasking skills.
• Microsoft Teams knowledge a plus but not required.
• Good problem-solving ability.

Benefits

• 3 weeks PTO annually.
• 4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverages.
• 401(k) with an employer match.
• Paid holidays.
• Employee Assistance Program with free counseling services.