Customer Service Representative - Industrial Distribution

About the role

TCH Industries has been a cornerstone in the industrial hose industry since 1983. We manufacture and distribute industrial, hydraulic, and metal hose assemblies and associated components, serving customers across manufacturing, construction, automotive, aerospace, and beyond. We are a growing company - expanding through strategic acquisitions and building capabilities across multiple locations in Northeast Ohio.

Koehler Rubber & Supply Co. (now operating as TCH Koehler LLC, dba Koehler Rubber) brings more than a century of expertise to our combined organization. Founded in 1917, Koehler Rubber has spent over 100 years supplying Ohio and the Midwest with specialty fluid application products. Their team includes certified specialists in hose and fitting assembly specification, lubrication system design, pumping and dispensing systems, spray finishing, and factory-authorized service and repair. Every customer service representative at Koehler Rubber is Certified in Fluid Conveying Products - a standard we carry forward under the TCH umbrella.

Together, TCH Industries and Koehler Rubber represent more than 140 combined years of industry expertise operating from a consolidated location in Cleveland. We are a close-knit team that moves quickly, takes care of our customers, and rewards people who bring both product knowledge and a genuine commitment to service. If you are looking for a role where your expertise and customer relationships truly matter, you will find a home here.

Responsibilities

• Develop and close new business opportunities with both existing and prospective customers - you are an individual contributor on a collaborative sales team
• Serve as the primary point of contact for assigned key accounts, owning issue resolution and inquiry response from start to finish
• Generate accurate, detailed sales quotes in TrulinX ERP in response to RFPs, email leads, and inbound calls; document response times in the Sales Quote Tracker
• Manage customer orders and coordinate with operations and production to ensure on-time fulfillment
• Identify upsell and cross-sell opportunities within your accounts - your product knowledge is a competitive advantage
• Maintain thorough and current records of customer interactions, quotes, and follow-up activity
• Collaborate with outside sales, production, and management to align on customer needs and company capabilities

Qualifications

• Minimum 2 years of experience in inside sales and/or customer service within industrial distribution, manufacturing, or a related field
• Direct experience with industrial, hydraulic, and/or metal hose products and associated fluid conveyance components is strongly preferred
• Proficiency - or the ability to quickly learn - TrulinX ERP or a comparable distribution ERP system
• Exceptional attention to detail; able to produce accurate quotes and manage multiple open opportunities simultaneously
• Strong communication skills - written and verbal - with confidence engaging customers and internal teams alike
• Self-motivated and organized; comfortable managing your own workload and deadlines with minimal oversight
• Collaborative team player who also performs well as an independent contributor

Benefits

• Medical, dental, and vision insurance
• Health savings account (HSA)
• 401(k) with retirement plan
• Paid time off and paid holidays
• Parental leave
• Career advancement and growth opportunities across our expanding branch network